1. Introduction

DG Packaging Ltd ("we", "our", "us"), registered at Unit 12, Tycor Business Centre, Tycor, Waterford, X91 YT35, Ireland, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage with our services, in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

2. Data Controller

DG Packaging Ltd is the data controller for the personal data we collect. For any questions about this policy or your data rights, please contact us at info@dgpackaging.ie.

3. Information We Collect

3.1 Information You Provide

Name, email address, and phone number when you submit a quote request or contact form
Business name and delivery address for order processing
Any additional information you choose to include in messages

3.2 Information Collected Automatically

IP address and browser type
Pages visited, time spent, and navigation patterns
Device type and operating system
Referring website or search terms

4. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide quotes
Process and fulfil orders
Improve our website and services
Send relevant communications about our products (only with your consent)
Comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: When you voluntarily submit a contact or quote form
Contract: When processing is necessary to fulfil an order
Legitimate interest: To improve our services and website experience
Legal obligation: To comply with applicable laws and regulations

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and business, subject to confidentiality agreements. These may include hosting providers, email service providers, and delivery partners.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote enquiries are retained for up to 24 months. Order records are retained for 7 years for accounting purposes.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@dgpackaging.ie.

9. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. If we introduce non-essential cookies in the future, we will seek your explicit consent before placing them.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland at www.dataprotection.ie.

14. Contact Us

DG Packaging Limited
Unit 12, Tycor Business Centre, Tycor
Waterford City, X91 YT35, Ireland
Tel: +353 (0)83 1380801
Email: info@dgpackaging.ie